Customer story · Fire
How North Shore Fire is meeting growing demands through faster recovery.
0.0 days
Avg. wait time to initial appointment
0+
Est. overtime shifts saved
$0.0M+
Saved in est. backfill spending costs
Source: Ready Rebound CRM System and Ready Rebound Dashboards, January 2018 – July 2026
The department
Located in Milwaukee County, North Shore Fire Department, Wisconsin, serves seven municipalities over 25 square miles, and has experienced significant growth. For North Shore Fire, their call volume has nearly doubled since 2010 to serve their region’s 65,000 residents. As demand has increased, staffing has not kept pace.
One department serving
The challenge
Similar to other fire departments in the U.S., labor is the biggest expense. Every injury leads to more overtime, more staffing challenges, and more strain to keep operations running safely.
“We need to maintain a certain level of staffing to maintain our service levels to be able to respond to emergencies and requests from the public.”
Robert WhitakerFire Chief · North Shore Fire DepartmentThe growing challenges to serve the residents of North Shore led leadership to find a better way to support their staff.
The solution
North Shore Fire Department partnered with Ready Rebound back in 2018 through a state-wide program. After an employee experienced frustration with the traditional care process, they tried Ready Rebound. Due to their positive feedback, word spread through the department like wildfire (no pun intended).
What changed
“I completely recommend Ready Rebound. It’s been a huge benefit for our members.”
The impact
For North Shore Fire’s leadership and employees, the biggest benefit isn’t just getting appointments faster — it’s also reducing friction throughout the entire recovery process.
The finance view
“Working with Ready Rebound has been a great partnership. Employees are coming to me and saying, ‘This is working.’ It has certainly helped with employee morale and retention.”
Amanda GainFinance Director · North Shore Fire DepartmentThe union’s view
“It’s been amazing that Ready Rebound has cut through all that red tape to help us get back as soon as possible.”
Dan MullerUnion President, Local 1440 · North Shore Fire DepartmentIn their words
The union and finance leadership on what changed for their members.
An ongoing partnership
As North Shore Fire continues in its almost decade-long partnership with Ready Rebound, Chief Whitaker has learned that no news is good news.
“We don’t hear anything from our employees about Ready Rebound, which is the best news you could ask for, because it means that it’s working,” said Chief Whitaker. “When you don’t hear anything, that’s a good thing.”
When asked if he would recommend Ready Rebound, the answer is a no-brainer.
“I would absolutely recommend Ready Rebound.”
Robert WhitakerFire Chief · North Shore Fire DepartmentMore customers
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