Customer story · Law enforcement
How Goodyear Police Department reduced delays and improved care.
Day 0
First member case submitted, at program launch
0.0 days
Average to initial appointment
0.0 days
Average to imaging appointment
0%
Average customer satisfaction score from Goodyear PD employees
The department
For Goodyear Police Chief Brian Issitt, treating first responders like athletes isn’t theoretical; it’s personal. As a former Division I football and baseball player, he understands the value of sports medicine.
The challenge
Before Ready Rebound, Goodyear Police faced familiar challenges such as treatment delays and inconsistent provider quality, leading to lost time and avoidable long-term injuries.
“Our police officers are tactical athletes. We use our bodies similarly to professionals: quick movements with no warning. That means we need the right care at the right time.”
Brian IssittPolice Chief · Goodyear Police Department, AZThe solution
Goodyear PD launched a pilot program with Ready Rebound, and the impact was immediate. Ready Rebound’s Navigator Team worked directly with Goodyear PD’s employees to coordinate care and streamline appointments.
“We’re able to secure initial appointments and ancillary services very quickly,” said Stephanie Kee, Navigator Team Lead. “Members often move from their first call to imaging and follow-up without delay, which has significantly improved how our team operates.”
What changed
“We had people call Ready Rebound and get an appointment the same day or the next day. Word spread like wildfire.”
The partnership
From leadership to front-line officers, the difference was clear from the start. Lowe, who spent nearly a decade building employee wellness programs, put it simply.
“Officers felt like they had someone who cared. That changed everything.”
Jared LoweCommander · Goodyear Police Department, AZ“You’re not a number. Ready Rebound cares, and they do exactly what they say they’re going to do.”
Jared LoweCommander · Goodyear Police Department, AZFor Chief Issitt, the partnership reinforces a modern, athlete-informed approach to officer health and wellness.
The standard
For Chief Issitt, the partnership reinforces a modern, athlete-informed approach to officer health and wellness.
“Our officers are tactical athletes, and they deserve to be treated like it. Ready Rebound gives them that level of care.”
Brian IssittPolice Chief · Goodyear Police Department, AZMore customers
See how Ready Rebound can bring the same care to your department.
